Last Updated: [25-1-2025]
Returns
Eligibility: To qualify for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Initiating a Return: Please contact our customer service at [Insert customer service email/phone] within [Specify number of days] days of receipt to start the return process.
Return Authorization: You may need a return authorization (RA) number to send back your item. Include this RA number with your return to ensure it is processed correctly.
Shipping: Return shipping costs will be at your expense, unless the return is due to an error on our part (e.g., incorrect or defective item).
Refunds
Refund Process: Upon receiving your returned item, we will inspect it and notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be issued to your original method of payment.
Timing: Please allow [Specify number of days] business days for the refund to be processed. Actual timing will depend on your payment provider.
Exclusions: Certain types of items cannot be returned, such as [Specify any exclusions like gift cards, personalized items, etc.].
Exchanges
Product Exchange: If you receive a defective or damaged item, contact us to arrange for the exchange of the same product.
Damaged or Defective Items
Reporting Damage: Report any damaged or defective items within [Specify number of days, e.g., 7] days of delivery. Include clear photos of the damage to help us assess your claim.
Replacement: After assessing the issue, if eligible, we will send a replacement or offer a refund.
Cancellations
Cancellation Policy: Orders may be canceled within 7 days of purchase. Once an order is processed and shipped, it cannot be canceled.
Contact Information
If you have any questions about our Returns & Refunds Policy, you can contact us at:
freightflowllc.com
19273 e linvale pl aurora co 80013
+1 (720) 205-2380
Chadeel331@gmail.com